Shipping policy
Free Shipping on Every Order
All HushFlight orders ship with free tracking worldwide.
Processing Time
Orders typically take 2-5 business days to process and ship (Monday to Friday, excluding holidays). Some items may take longer, especially during peak seasons or holidays. You'll receive a confirmation email with your tracking number as soon as your order ships.
Estimated Delivery Time
Estimated delivery takes 7-14 business days after your order ships. Delivery times vary by location and can take longer during holiday seasons, for remote areas, or with customs clearance. These are estimates — actual delivery times may vary.
Tracking
Every order includes tracking. It can take several days for tracking to update in the system. If your tracking hasn't updated for 7 days after shipment, contact us and we'll look into it.
Lost or Damaged Parcels
If your order arrives damaged, contact us within 7 days of delivery with a photo and we'll send a free replacement or a full refund (see our Refund Policy). If your parcel is lost, contact us within 7 days of the expected delivery date: orders with Shipping Protection are replaced right away; for other orders we open a claim with the carrier and send a replacement or refund once the loss is confirmed.
Wrong Address
Please check your address at checkout. If you notice a mistake, email us within 12 hours of ordering. We can't redirect parcels once they have shipped.
Customs and Import Duties
Orders shipped outside the United States may be charged customs fees or import duties by the destination country. These are paid by the customer.
Questions
Contact us at contact@hushflight.store or through our contact page.